- Who We Are
This website is operated by:
SaunaBuilds.co.uk 🌐 https://saunabuilds.co.uk
📩 Contact details: saunabuilds.co.uk/contact
We supply, deliver, and install saunas and associated products across the UK.
- What Information We Collect
We only collect personal data that you voluntarily provide or that is necessary to process your order. This may include:
a) Enquiry / Contact Form
Your name
Your email address
Your phone number (if provided)
Your message content
b) Orders & Delivery
When placing an order, we collect:
Full name
Billing and delivery address
Contact number and email
Order details
c) Automatically Collected Data
When you visit this site, we may collect standard log data including:
IP address
Browser type
Pages visited
Referral source
Device type
Timestamp
We do not use cookies for advertising or behavioural tracking.
- How We Use Your Data
We use your information to:
Process and deliver your orders
Arrange installation appointments
Respond to your enquiries or requests
Provide after-sales service and warranty support
Operate, monitor, and improve our website
Comply with legal or regulatory requirements
We will never sell, rent, or trade your information to third parties.
- Where Your Data Is Stored
Order and enquiry information is stored securely within our systems and email accounts.
Access to personal data is restricted to authorised staff.
Payment details are processed securely through trusted third-party providers — we do not store card details on our servers.
- Your Rights Under GDPR
If you are located in the UK or EU, you have the following rights:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data (“right to be forgotten”)
Objection: Object to certain forms of processing
Withdrawal: Withdraw consent (e.g., unsubscribe from communications)
To exercise any of these rights, please contact us via saunabuilds.co.uk/contact .
- Data Retention
Enquiry information is retained only as long as needed for customer service.
Order and installation records are kept for as long as legally required (e.g., for tax and warranty purposes).
We may retain anonymised log data for security and performance monitoring.
- Data Security
We take appropriate steps to protect your personal information, including:
SSL/HTTPS encryption across the site
Restricted access to order and enquiry data
Secure third-party payment gateways
However, no system is 100% secure. You submit personal information at your own risk.
- Third-Party Services
This site and our business operations may use the following services:
Payment processors – for secure card and bank payments
Hosting provider – for website hosting and traffic logs
Email service – to handle enquiries and order confirmations
Delivery partners – to fulfil your order and arrange installations
Each provider has its own privacy and compliance measures.
- Children’s Privacy
This website and our services are not directed to children under 13. We do not knowingly collect data from minors.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be reflected by the “Last Updated” date above. We encourage you to review this page periodically.
- Contact Us
If you have any questions or requests about this Privacy Policy, please contact us at:
📩 saunabuilds.co.uk/contact